Q-Courier Account Deletion Policy

1. Purpose

This policy explains how Q-Courier accounts and mailbox data are removed. Q-Courier is an administrator-managed secure mail platform provided by QuantumRonics Pvt Ltd.; it does not provide public self-registration in the reviewed deployment.

2. How to request deletion

Q-Courier account deletion is handled by the customer organization’s administrator. Contact your mail administrator or submit a support ticket through https://support.quantumronics.com/ if you need assistance. QuantumRonics may need the organization’s authorization to act on a customer-hosted deployment.

3. What happens when an account is removed

When an administrator removes an account, mailbox deletion follows the configured mailbox keep period and the scheduled deletion process. The keep period may be set to 1–365 days by an administrator. A global administrator may configure indefinite retention. As a result, account removal does not necessarily mean that mailbox content is deleted immediately.

4. What may be deleted

Depending on configuration and the removal workflow, account and mailbox records and associated mailbox content may be deleted after the keep period. Users should consult their administrator before removal if they need to export mail, contacts, calendars, or S/MIME certificate/key material.

5. Exports before deletion

Q-Courier does not provide a single-click export of all account data. Available export methods include IMAP/POP3 for mail, vCard/ZIP for contacts, calendar export and PKCS#12 export where supported. Access and export options may be limited by administrator policy or account status.

6. Backups and operational logs

Database backups are retained for 90 days and are stored on the same customer host. nginx logs are retained according to 14 rotations, system logs for approximately four weeks and administrative log retention is configured for 365 days; the cleanup job for administrative logs was not scheduled in the reviewed inventory, so actual automatic deletion may not occur as configured. Removing an account or mailbox does not necessarily erase copies already present in backups or operational logs.

7. Organization and host access

Customer administrators control account management and retention settings. The host operator with root-level access can technically access stored mail and key material. QuantumRonics, as vendor, does not have access unless the customer grants it. Requests may need to be coordinated with the organization that operates the deployment.

8. Contact and related policies

For help, contact your organization’s mail administrator or submit a ticket at https://support.quantumronics.com/.

QuantumRonics Pvt Ltd.
Office #107, 1st Floor, Evacuee Trust Complex, Agha Khan Road, F-5/1, Islamabad, Pakistan
Central support ticket portal (all QuantumRonics products): https://support.quantumronics.com/
Email: support@quantumronics.com
Q-Courier Privacy Policy: https://quantumronics.com/qcourier/privacy-policy
Q-Courier Terms & Conditions: https://quantumronics.com/qcourier/terms-and-conditions
Q-Courier Account Deletion Policy: https://quantumronics.com/qcourier/account-deletion